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Refund & Cancellation Policy

A legal disclaimer

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Last Updated: January 25th, 2026

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Healing on Wheels is committed to providing high-quality mobile healthcare services. Due to the nature of healthcare services, medical supplies, and mobile scheduling, the following Refund & Cancellation Policy applies to all clients and services.

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No Refunds for Completed Services

All services provided by Healing on Wheels are non-refundable once rendered. This includes, but is not limited to:

  • Mobile healthcare services

  • IV hydration or injectable services

  • Medical assessments, screenings, or consultations

  • Medications, supplies, or medical materials used

Once a service has been performed, no refunds or credits will be issued.

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Appointment Cancellations (24-Hour Notice Required)

Clients may cancel or reschedule an appointment by contacting Healing on Wheels at least 24 hours prior to the scheduled appointment time.

Cancellations made with 24 hours’ notice or more may be eligible for rescheduling without penalty.

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Late Cancellations & No-Shows

Cancellations made less than 24 hours before the scheduled appointment time, or failure to be present at the scheduled time and location, may result in:

  • A cancellation or no-show fee

  • Forfeiture of any deposits or prepayments

  • Ineligibility for a refund

This policy accounts for reserved appointment time, staffing, travel, and medical preparation.

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Deposits & Prepayments

Certain services may require a deposit or full prepayment at the time of booking.

Unless otherwise stated in writing:

  • Deposits are non-refundable

  • Prepayments may be applied to a rescheduled appointment if the 24-hour notice requirement is met

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Medical Suitability & Provider Discretion

In rare cases, a licensed provider may determine that a service is not medically appropriate after evaluation but before service initiation.

In such cases, Healing on Wheels may, at its discretion:

  • Issue a partial refund, or

  • Apply the payment as a credit toward a future service

These determinations are made on a case-by-case basis.

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Service Concerns

If you have concerns regarding your service experience, please contact Healing on Wheels within 48 hours of service delivery so we can review the matter.

Submitting a concern does not guarantee a refund.

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Payment Disputes & Chargebacks

Initiating a chargeback or payment dispute without first contacting Healing on Wheels may result in:

  • Suspension of future services

  • Submission of relevant documentation to the payment processor

We encourage clients to contact us directly to resolve billing issues.

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Policy Updates

Healing on Wheels reserves the right to update or modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated effective date.

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Contact Information

For questions regarding this policy, please contact:

Healing on Wheels
Email: info@healingonwheels.com
Location: Georgia, United States

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